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“How P&G and American Express Are Approaching AI” – Harvard Business Review

Apr 1, 2017

by Thomas Davenport and Randy Bean – There is a tendency with any new technology to believe that it requires new management approaches, new organizational structures, and entirely new personnel. That impression is widespread with cognitive technologies — which comprises a range of approaches in artificial intelligence (AI), machine learning, and deep learning. Some have argued for the creation of “chief cognitive officer” roles, and certainly many firms are rushing to hire experts with deep learning expertise. “New and different” is the ethos of the day.

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